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Terms & Conditions

Customer Support

At Axilift, we’re committed to providing reliable and responsive customer support before, during, and after your purchase.

📞 How to Contact Us

Customers may contact Axilift using the following methods:

Support inquiries are handled in the order received.

⏰ Support Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Closed: Weekends and U.S. federal holidays

We aim to respond to all inquiries within 24–48 business hours.

🛒 Order Assistance

Our support team can assist with:

  • Order status and tracking

  • Shipping and delivery questions

  • Returns and warranty inquiries

  • Product information and pre-purchase questions

Please have your order number ready when contacting us for faster service.

🚚 Freight & Delivery Support

Because our products are shipped via freight carriers:

  • Delivery scheduling is handled by the carrier

  • Axilift can assist with carrier communication but cannot control transit delays

  • Any shipping damage must be reported within 48 hours of delivery

🛠 Technical & Installation Support

Axilift provides general product guidance and documentation.
However:

  • We do not offer on-site installation services

  • Technical advice does not replace professional installation

  • Improper installation may void warranty coverage

⚠️ Abuse & Misuse of Support

Axilift reserves the right to limit or refuse service to customers who engage in:

  • Abusive or threatening behavior

  • Fraudulent activity

  • Repeated misuse of support services

📌 Policy Updates

Axilift reserves the right to update this Customer Support Policy at any time. Changes will be posted on axilift.com.

Privacy & Security

At Axilift, your privacy and data security are extremely important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from axilift.com.

📌 Information We Collect

When you use our website or place an order, we may collect the following information:

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment details (processed securely by third-party providers)

  • Order history and customer support communications

  • IP address, browser type, and device information

📌 How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates and support requests

  • Improve website performance and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

🔐 Payment & Transaction Security

All payments on Axilift are processed through secure, encrypted payment gateways that comply with industry security standards (PCI-DSS).

  • Axilift does not store full credit card details

  • Sensitive payment data is handled only by trusted processors

🛡 Data Protection & Security Measures

We implement appropriate technical and organizational safeguards to protect your personal data, including:

  • SSL (Secure Socket Layer) encryption

  • Restricted access to customer information

  • Secure hosting and infrastructure

  • Regular monitoring for security vulnerabilities

While no online system is 100% secure, we take every reasonable step to protect your data.

🤝 Third-Party Services

We may share necessary information with trusted third parties only when required to:

  • Process payments

  • Ship orders via freight carriers

  • Provide website hosting or analytics

These providers are authorized to use your information only to perform services on our behalf.

🍪 Cookies & Tracking

Axilift uses cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and usage patterns

  • Improve site performance

You may disable cookies through your browser settings, though some features may not function properly.

🧾 Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of non-essential communications

To make a request, contact us using the information below.

📞 Contact Information

If you have questions about this Privacy & Security Policy or your personal data, contact us:

📧 contact@axilift.com
📞 +1 (386) 351-0954

Payment Methods

Wholesale Opportunities

Axilift products are covered by a limited manufacturer’s warranty against defects in materials and workmanship under normal use.

  • Warranty period: 1 year from the date of delivery

  • This warranty applies only to the original purchaser

What Is Covered

  • Manufacturing defects

  • Faulty materials

  • Structural defects under normal operating conditions

What Is NOT Covered

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by improper installation

  • Misuse, abuse, neglect, or modification

  • Improper maintenance or operation

  • Damage caused by accidents, impacts, or overloading

  • Labor costs for installation, removal, or reinstallation

  • Shipping or freight charges

Installation Requirement

All products must be installed according to the manufacturer’s instructions. Improper installation will void the warranty.

Warranty Claims

To file a warranty claim, please contact us with:

  • Proof of purchase

  • Order number

  • Description of the issue

  • Photos or videos showing the defect

📧 contact@axilift.com
📞 +1 (386) 351-0954

Accepted Payment Methods




  • At Axilift, we offer secure and reliable payment options to make your purchase simple and safe.

  • Accepted Payment Methods

  • We currently accept the following payment methods:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • Other payment methods made available at checkout

  • All payments are processed securely through trusted third-party payment processors. Axilift does not store or have access to your full payment details.

  • Currency

  • All prices and transactions are processed in U.S. Dollars (USD).

  • Payment Authorization

  • By placing an order, you authorize Axilift to charge your selected payment method for the full purchase amount, including applicable taxes (if any).

  • Orders will not be processed or shipped until payment is successfully authorized and verified.

  • Payment Issues

  • If a payment is declined or fails:

  • The order may be delayed or canceled

  • We may contact you for updated payment information

  • Axilift reserves the right to cancel orders suspected of fraud or unauthorized transactions.

  • Taxes

  • Sales tax may be applied depending on your shipping address and applicable U.S. tax laws. Any taxes will be clearly displayed at checkout.

  • Pricing Accuracy

  • While we strive for accuracy, pricing errors may occasionally occur. Axilift reserves the right to:

  • Correct pricing errors

  • Cancel orders placed with incorrect pricing

  • Issue refunds if necessary

  • Contact Us

  • If you have questions about payments or billing, contact us:

  • 📧 contact@axilift.com
    📞 +1 (386) 351-0954




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